I just spent an hour and a half talking to Amazon. Yes, talking! It took me a while to find a phone number. I had ordered a walker on 11/15 from Amazon and was sent a tracking number so I could keep track of its progress. I got a couple of emails that it was on its way. Finally I got an email saying they thought it might be lost so I could either get a refund or a replacement. Since I already paid for it on my credit card, I did not want to have to pay twice for it sensing it would be a challenge to straighten that mess out. I called UPS to find out what happened only to find out that they never received the walker so it was never sent. Why was I getting all these emails of a late delivery from Amazon? So I decided to call them this morning before I wrote my newsletter to you.
What happened next exceeded my expectation. The young girl handling my problem kept excusing herself for a minute every time I had a question. Well, I decided that I had a new trainee who was learning the ropes about customer service. She was from another country and had a deep accent which made correspondence difficult. I decided to be gracious and not demand to speak to a supervisor. I insisted on receiving an email confirming my refund and also the fact that I never received the package. The first email gave me the refund but insisted that I return the package and how to do just that. I kept repeating myself to her that I wanted confirmation of non-delivery and finally I got another email but this one just said they were sorry I had a problem with the walker (not the delivery).
After being on the phone with this young woman for an hour and a half, I finally gave in and asked to speak to her supervisor. More wait time on hold. Finally I got to speak to Joe who listened and suggested I reorder and when I persisted for more info, he admitted they had no more of that color. I insisted that I did not want another color so please could I have an email confirming non delivery. He said he would send it to me but I insisted that I receive it while I still had him on the phone. He sent the email finally and then apologized for the long phone call and explained that she was a new trainee. I had already figured that out and my ordeal is an example of the difficulties of two people who speak a different language. I was wrung out emotionally from that so that is why this newsletter is a little later than normal. This following video from Aluna clarifies why we humans are going through scenes like this that bring us these challenges.
This is a story and a video that I have watched it 5 times; it is that funny and that good. You cannot help but laugh and this is just what I need now. Perhaps it will help you too.
Tis the season to be kinder to each other. This woman goes to the top of being kind. Perhaps this story might help each of us be aware of being neighborly and patient when we get stuck in the airport.
Do you believe in miracles? I do and I am eager to see this be a natural event for all of us that need it.
December Energies and a taste of energy coming for 2019 by Jayme Price.
I could use a little laughter and brevity right now, how about you? Want to have a deep belly laugh again? I know I need it and laughter is so contagious.
Love and Light